Duguid provides clarity about what
qualifies as an ATDS (automatic telephone dialing system), it does not kill the TCPA, nor does it address a variety of other requirements that may be applicable to particular calls or texts. The TCPA is still very much alive. For example, the TCPA still prohibits the use of an “artificial or prerecorded voice” unless the caller has the called party’s prior express consent or the call is subject to an FCC exemption.
Therefore, you should keep TCPA
compliance top of mind, especially if you use Rich People Phone Number List any artificial or prerecorded voice in your calls. Other restrictions also may apply. For example, federal and state DNC laws still apply to telemarketing calls, utility calls may be subject to utility regulations, healthcare calls may be subject to HIPAA and CMS requirements, and collection calls may be subject to federal and state collection laws.
Additional telecom industry requirements may
also apply. All calls and communications should Beyond the Phone Call still be focused on being helpful, wanted, and expected with consumer consent following industry TCPA and CFPB regulations. Q. What legislative/regulatory changes now and in the works that are/could impact the ability to reach out to customers (including debtors) and prospects? MCKAY BIRD: Regulation F (Reg F), under the Fair Debt Collection Practices Act (FDCPA), is the newest debt collection regulation to pass in the last year or so.
Meet with the leaders of these depar
tments to assess the level of collaboration. Low levels can hinder your path to success. Ask for examples of how cross-department collaboration is us to solve issues that impact the customer experience. Be prepar with questions and examples relevant to their organization. What is the contact center budget process? “All departments will cut last year’s budget by %?” We have the tools to accurately prict the effort and resources ne to achieve your goals.
Make sure you have the opportunity to
present your zero-bas staffing plan, outlining your accurate forecasts of workload, line time ruction factors, and other factors (occupancy, schule compliance). Let’s be honest. If your budget is bas on another reality, you are doom to fail. Are you willing to face something like this every day? Despite the r flags, do you really want this job? Do you just like a challenge? Then let it rip.
