Why is adaptability important for
relevance in the current and future workplace? As a leader, you may be wondering, why is adaptability important? Today’s employees have different expectations or demands from the workplace than employees did a few years ago or even before COVID-19. As competition to attract and retain top talent intensifies, leaders’ mindsets will shape workplace culture and environments, which have a direct correlation to talent retention.
Delve deeper into the human experience!
As I said before, the future of work is Engineer Database human. My passion is talking about and creating an environment where everyone can have a meaningful human experience. I want to bring the theme of hope into the conversation at the next level of leadership. Adaptable people have increas resilience and overall emotional well-being. Let me share a story with you. As a Talent Acquisition and Talent Development person, I have the privilege of seeing what types of people achieve their goals and dreams.
Let me share the journey of a colleague
who has inspir me over the years. In this case, the Local search boosts community engagement person arriv in Canada as a new immigrant and was a young university student. He works part-time as a security guard outside a large financial institution. Like most immigrants, he struggl in his new country, sav money, and long for more. He was eventually hir by the company as a security guard, a front-line position.
I found it in the year before last, although
my “relationship” with (automatic call distribution) start in the year before. Yes, I am a contact center veteran and have been a part of the “call center” world since the beginning of the digital age. Looking back over the years and thinking about the future, I have some thoughts to consider as you design the identity and destiny of your contact center. Bas on my experience over the past few decades, I have five wishes for industry leaders.
Increas visibility Visibility is critical for contact
center leaders. The center is often marginaliz from key decisions and operational changes, and its positioning suffers. To solve this problem, you must focus on a strong “value proposition” that includes comprehensive reporting that goes beyond mere metrics. This approach drives cross-functional improvements and helps increase the contact center’s visibility within the enterprise.
